Taking the Sales Room Online: RCI to Demo Virtual Sales Tool at ARDA World 2016

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RCI LiveStream® is a cutting-edge visual remote selling and customer service platform that makes it easier than ever to connect with owners and prospects

HOLLYWOOD, FLA. (April 28, 2016)RCI, the global leader in vacation exchange, will demonstrate its visual remote selling tool at booth #117 during the ARDA World 2016 Annual Convention & Expo. The technology platform, which offers video conferencing, screen-sharing capabilities, document transfers and more, provides a way for RCI® affiliates to increase their touchpoint opportunities with current owners and prospective buyers.

“Since previewing RCI LiveStream® at last year’s ARDA World conference, we have received immense interest in the platform, and there are affiliates already using it,” said Fiona Downing, senior vice president of business development and operations for RCI. “With success already evident and the massive potential this holds for resorts, we wanted to offer live demonstrations of how the technology works at this year’s trade show.”

The in-person demonstration will show affiliates the fully-equipped video and audio platform, which allows resort representatives to speak live with prospects and owners anywhere, at any time. The tool includes pitch prompt capabilities, which can show scripted responses based on the discussion topic to the resort employee, allows guests in various locations to view a presentation, and can include two sales agents so that specialists can provide further information on a call as needed.

Additional useful features include screen-share functionality, making it easy to show prospects the same visuals that are used in the sales room or to share website materials. If the conversation moves to a contract, a file can be sent for signature within the platform, making the signing process as convenient as possible.

“RCI LiveStream has proven to be a functional and useful tool for assisting our clients to understand the benefits of RCI Points,” said Justin Chaney of Leisure Getaway, Inc., who is using RCI LiveStream for several affiliated resorts. “It’s user-friendly, easy to follow and understand, easy to navigate, interactive for both parties, and clients have been extremely receptive to it. We are truly honored to have the privilege of utilizing this product and expect a considerable amount of new business as a result of it.”

The RCI LiveStream capabilities are powerful tools for customer service, providing a way to hold personalized, face-to-face conversations that can occur at any time of year, not just when the owner is on vacation. In fact, even the RCI Call Center in Indianapolis, Indiana, now uses the tool to provide personalized support to subscribing members.

RCI LiveStream was developed by RCI in collaboration with sales technology specialist Generator Systems. For more information, visit the RCI booth (#117) at the ARDA World 2016 Annual Convention & Expo, contact your account representative, or visit RCIAffiliates.com.

About RCI
RCI is the worldwide leader in vacation exchange with approximately 4,300 affiliated resorts in more than 100 countries. RCI pioneered the concept of vacation exchange in 1974, offering members increased flexibility and versatility with their vacation ownership experience. Today, through the RCI Weeks® program, the week-for-week exchange system, and the RCI Points® program, the industry’s first global points-based exchange system, RCI provides flexible vacation options to its 3.8 million RCI subscribing members each year. RCI’s luxury exchange program, The Registry Collection® program, is the world’s largest program of its kind with approximately 200 affiliated properties either accessible for exchange or under development on six continents. RCI is part of Wyndham Destination Network and the Wyndham Worldwide family of brands (NYSE: WYN). For additional information, visit our media center. RCI can also be found on Facebook, YouTube and Twitter.




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Catherine Reynolds
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